Q. [Measure Now] isn’t working.
If manual heart rate measurement fails, please try the following steps:
- Reset the ring: Go to My Page > Ring Settings > Factory Reset
- Reinstall the app
- Reconnect the ring
If the issue continues, please reach out to us for further help.
Q. [Tracking Mode] isn’t working.
If automatic heart rate tracking is not working properly, please try the following steps:
- Reset the ring: Go to My Page > Ring Settings > Factory Reset
- Reinstall the app
- Reset Tracking Mode: Go to My Page > Tracking Mode > Heart Rate
If the issue continues, please reach out to us for further help.
Q. The reading doesn’t match how I actually feel.
Measurement accuracy can vary based on how the ring is worn:
- If the ring is too loose, the sensor may not maintain proper skin contact, resulting in inaccurate readings.
- If it’s too tight, it may restrict blood flow and interfere with measurement.
- Make sure the “b” mark faces your palm — if worn incorrectly, the sensor may not function properly.
For the most accurate heart rate readings, it’s best to measure when you’re in a relaxed, stable state, like when you’re sitting or still.