Return & Warranty Policy

Exchange & Refund (within 30 days of receipt)

Request period: Requests must be submitted within 30 days of product receipt.
Unopened items: Exchanges and refunds for change of mind are available within 30 days for unopened items only (return shipping at the customer’s expense).
Initial defects and incorrect shipments: For functional defects or incorrect items identified within 30 days of receipt, we offer a full refund or a free replacement with a new unit.
Not eligible for exchange or refund:
- Products that have been opened and are no longer in resalable condition (e.g., change of mind after opening)
- Damage or malfunction resulting from user negligence or mishandling

Warranty period: One year from the date of product receipt.
Coverage: For performance or functional defects that occur under normal use, the product may be exchanged for a refurbished unit of the same model and color.
Not covered:
- Refund requests made more than 30 days after receipt
- Scratches, scuffs, or minor cosmetic damage that occur during normal use
- Natural performance degradation of consumable parts such as the strap, and malfunctions caused by user negligence

How to request: Contact b.ring Customer Service with proof of purchase (e.g., receipt, order confirmation).
Shipping costs: We cover shipping for exchanges due to product defects. For user negligence or requests outside warranty coverage, round-trip shipping costs will be charged to the customer.
Additional shipping fees may apply to remote or island areas.