Q. My Heart Rate Data Isn’t Showing Up.
Your ring only stores heart rate data from midnight yesterday through today.
So, if you haven’t synced your ring for more than two days, your heart rate data might not appear.
We recommend syncing daily to ensure all your data!
Q. [Measure Now] isn’t working.
If manual heart rate measurement fails, please try the following steps:
- Reset the ring: Go to My Page > Ring Settings > Factory Reset
- Reinstall the app
- Reconnect the ring
If the issue continues, please reach out to us for further help.
Q. [Tracking Mode] isn’t working.
If automatic heart rate tracking is not working properly, please try the following steps:
- Reset the ring: Go to My Page > Ring Settings > Factory Reset
- Reinstall the app
- Reset Tracking Mode: Go to My Page > Tracking Mode > Heart Rate
If the issue continues, please reach out to us for further help.
Q. The reading doesn’t match how I actually feel.
Measurement accuracy can vary based on how the ring is worn:
- If the ring is too loose, the sensor may not maintain proper skin contact, resulting in inaccurate readings.
- If it’s too tight, it may restrict blood flow and interfere with measurement.
- Make sure the “b” mark faces your palm — if worn incorrectly, the sensor may not function properly.
For the most accurate heart rate readings, it’s best to measure when you’re in a relaxed, stable state, like when you’re sitting or still.