Q. My Sleep Data Isn’t Showing Up.
If you’re not seeing your sleep data, please check the following:
- If your ring powered off or ran low on battery during sleep, data might not have been recorded.
- If the app didn’t complete syncing with your ring, your sleep data might not have been updated in the app.
If none of the above apply and you’re still having trouble, we recommend resetting your ring and pairing it again.
(How to reset: Go to My Page > Smart Ring Settings > Factory Reset)
Q. My Sleep Time Isn’t Accurate.
Our sleep tracking uses a cool auto-measurement feature based on when your heart rate stabilizes and your movement decreases.
This means sometimes, even if you’re still technically awake but your body is super relaxed, the ring might think you’ve drifted off.
We’re constantly working to improve accuracy and minimize these little discrepancies.
Q. Does It Track Naps?
Currently, only sleep that starts after 9 p.m. is recorded.
Nap times outside of this window are not recorded.
We don’t yet support nap tracking or custom sleep time settings, but we’re considering adding this feature starting with the Pro model.