{"id":5190,"date":"2026-06-01T11:18:38","date_gmt":"2026-06-01T02:18:38","guid":{"rendered":"https:\/\/onboarding.bring.im\/?post_type=docs&#038;p=5190"},"modified":"2026-06-11T14:12:47","modified_gmt":"2026-06-11T05:12:47","password":"","slug":"faq-before-you-begin","status":"publish","type":"docs","link":"https:\/\/onboarding.bring.im\/en\/docs\/faq-before-you-begin\/","title":{"rendered":"Before Contacting Us"},"content":{"rendered":"<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The items below help with most symptoms. Please check these first if you experience any issues with b.ring.<\/p>\n<ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Make sure your app is the latest version.<\/strong><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Make sure your firmware is up to date.<\/strong>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">If possible, do this while the battery is sufficiently charged and near your smartphone.<\/li>\n<\/ul>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Check the wearing direction.<\/strong>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">The default recommended direction is with the <strong>b logo facing your palm<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Check that the ring is not too loose or too tight.<\/strong><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Check your app permissions.<\/strong>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Bluetooth, location, background execution, and battery optimization settings can all have an effect.<\/li>\n<\/ul>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Avoid force-closing the app while using it.<\/strong>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Background operation can be especially important for automatic measurement and syncing.<\/li>\n<\/ul>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Try <strong>restarting the app \u2192 turning Bluetooth OFF\/ON \u2192 re-syncing<\/strong> once each.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>The items below help with most symptoms. Please check these first if you experience any issues with b.ring. Make sure your app is the latest version. Make sure your firmware is up to date. If possible, do this while the battery is sufficiently charged and near your smartphone. Check the wearing direction. The default recommended [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[25],"doc_tag":[],"class_list":["post-5190","docs","type-docs","status-publish","hentry","doc_category-bring"],"translation":{"provider":"WPGlobus","version":"3.0.0","language":"en","enabled_languages":["ko","ja","en"],"languages":{"ko":{"title":true,"content":true,"excerpt":false},"ja":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"year_month":"2026-06","word_count":137,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"apposter","author_nicename":"apposter","author_url":"https:\/\/onboarding.bring.im\/en\/author\/apposter\/"},"doc_category_info":[{"term_name":"b.ring","term_url":"https:\/\/onboarding.bring.im\/en\/docs-category\/bring\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/docs\/5190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/comments?post=5190"}],"version-history":[{"count":6,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/docs\/5190\/revisions"}],"predecessor-version":[{"id":5752,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/docs\/5190\/revisions\/5752"}],"wp:attachment":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/media?parent=5190"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/doc_category?post=5190"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/doc_tag?post=5190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}