{"id":5261,"date":"2026-06-01T13:52:03","date_gmt":"2026-06-01T04:52:03","guid":{"rendered":"https:\/\/onboarding.bring.im\/?post_type=docs&#038;p=5261"},"modified":"2026-06-08T13:16:44","modified_gmt":"2026-06-08T04:16:44","password":"","slug":"faq-appearance-01","status":"publish","type":"docs","link":"https:\/\/onboarding.bring.im\/en\/docs\/faq-appearance-01\/","title":{"rendered":"The product, packaging, or cable arrived damaged."},"content":{"rendered":"<p>If you discover damage or a defect right after receiving the product, please check the following for your safety and contact customer support immediately.<\/p>\n<p>1. Stop using it: If the cable&#8217;s sheath is peeling or the charging dock contacts are damaged, it may cause a short circuit or device failure. Stop connecting it to power right away.<\/p>\n<p>2. Take photos: For accurate and fast exchange\/return processing, please take photos showing the damage on the outer box (shipping box), the product packaging, the device, and the cable.<\/p>\n<p>3. Contact customer support: Send the photos along with your point of purchase and order number through [My Page &gt; Inquiries] in the b.ring app or to our official email (j-help@apposter.com), and we&#8217;ll respond quickly.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you discover damage or a defect right after receiving the product, please check the following for your safety and contact customer support immediately. 1. Stop using it: If the cable&#8217;s sheath is peeling or the charging dock contacts are damaged, it may cause a short circuit or device failure. Stop connecting it to power [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[31],"doc_tag":[],"class_list":["post-5261","docs","type-docs","status-publish","hentry","doc_category-bring-appearance"],"translation":{"provider":"WPGlobus","version":"3.0.0","language":"en","enabled_languages":["ko","ja","en"],"languages":{"ko":{"title":true,"content":true,"excerpt":false},"ja":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"year_month":"2026-06","word_count":137,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"apposter","author_nicename":"apposter","author_url":"https:\/\/onboarding.bring.im\/en\/author\/apposter\/"},"doc_category_info":[{"term_name":"Appearance Issue","term_url":"https:\/\/onboarding.bring.im\/en\/docs-category\/bring-appearance\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/docs\/5261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/comments?post=5261"}],"version-history":[{"count":3,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/docs\/5261\/revisions"}],"predecessor-version":[{"id":5713,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/docs\/5261\/revisions\/5713"}],"wp:attachment":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/media?parent=5261"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/doc_category?post=5261"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/doc_tag?post=5261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}