{"id":1002,"date":"2025-07-11T14:21:49","date_gmt":"2025-07-11T05:21:49","guid":{"rendered":"https:\/\/onboarding.bring.im\/?page_id=1002"},"modified":"2026-03-31T09:39:21","modified_gmt":"2026-03-31T00:39:21","slug":"sleep","status":"publish","type":"page","link":"https:\/\/onboarding.bring.im\/en\/faq\/sleep\/","title":{"rendered":"FAQ about sleep"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Q. My Sleep Data Isn&#8217;t Showing Up.<\/h2>\n\n\n\n<p>If you&#8217;re not seeing your sleep data, please check the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If your ring powered off or ran low on battery during sleep, data might not have been recorded.<\/li>\n\n\n\n<li>Sleep is only recorded if you fall asleep after 9:00 PM. Any sleep outside of this window will not be saved.<\/li>\n\n\n\n<li>If the app didn&#8217;t complete syncing with your ring, your sleep data might not have been updated in the app.<\/li>\n<\/ul>\n\n\n\n<p>If there is no record while wearing the ring, or if it records when not wearing it, please follow these steps.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Disconnect and reconnect the ring(My Page \u2192 Smart Ring Settings \u2192 Disconnect) <\/li>\n\n\n\n<li>Firmware Update(My Page \u2192 Smart Ring Settings \u2192 Firmware Update)<\/li>\n\n\n\n<li>Select another tracking mode(My Page \u2192 Tracking Mode)<\/li>\n\n\n\n<li>For G2 \/ Pro models: Re-enable automatic measurement mode, or perform Sensor Calibration (My Page \u2192 Smart Ring Settings \u2192 Sensor Calibration).<\/li>\n\n\n\n<li>If data is not recorded for more than a day, reset the ring and reconnect. (My Page \u2192 Smart Ring Settings \u2192 Factory Reset)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Q. My Sleep Time Isn&#8217;t Accurate.<\/h2>\n\n\n\n<p>Our sleep tracking uses a cool auto-measurement feature based on when your heart rate stabilizes and your movement decreases. <\/p>\n\n\n\n<p>This means sometimes, even if you&#8217;re still technically awake but your body is super relaxed, the ring might think you&#8217;ve drifted off. <\/p>\n\n\n\n<p>We&#8217;re constantly working to improve accuracy and minimize these little discrepancies.<\/p>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Q. Does It Track Naps?<\/h2>\n\n\n\n<p>Currently, only sleep that starts after 9 p.m. is recorded.<\/p>\n\n\n\n<p>Nap times outside of this window are not recorded. <\/p>\n\n\n\n<p>We don\u2019t yet support nap tracking or custom sleep time settings, but we\u2019re considering adding this feature starting with the Pro model.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Q. My Sleep Data Isn&#8217;t Showing Up. If you&#8217;re not seeing your sleep data, please check the following: If there is no record while wearing the ring, or if it records when not wearing it, please follow these steps. Q. My Sleep Time Isn&#8217;t Accurate. Our sleep tracking uses a cool auto-measurement feature based on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":863,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.0","language":"en","enabled_languages":["ko","ja","en"],"languages":{"ko":{"title":true,"content":true,"excerpt":false},"ja":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":49,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"predecessor-version":[{"id":3452,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/1002\/revisions\/3452"}],"up":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/863"}],"wp:attachment":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}