{"id":1094,"date":"2025-07-11T15:42:22","date_gmt":"2025-07-11T06:42:22","guid":{"rendered":"https:\/\/onboarding.bring.im\/?page_id=1094"},"modified":"2026-03-31T09:47:49","modified_gmt":"2026-03-31T00:47:49","slug":"heart-rate","status":"publish","type":"page","link":"https:\/\/onboarding.bring.im\/en\/faq\/heart-rate\/","title":{"rendered":"FAQ about Heart Rate"},"content":{"rendered":"\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Q. [Measure Now] isn\u2019t working.<\/h2>\n\n\n\n<p>If manual heart rate measurement fails, please try the following steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Reset the ring: Go to My Page &gt; Ring Settings &gt; Factory Reset<\/li>\n\n\n\n<li>Reinstall the app<\/li>\n\n\n\n<li>Reconnect the ring<\/li>\n<\/ol>\n\n\n\n<p>If the issue continues, please reach out to us for further help.<\/p>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Q. [Tracking Mode] isn\u2019t working.<\/h2>\n\n\n\n<p>If there is no record while wearing the ring, or if it records when not wearing it, please follow these steps.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Disconnect and reconnect the ring(My Page \u2192 Smart Ring Settings \u2192 Disconnect) <\/li>\n\n\n\n<li>Firmware Update(My Page \u2192 Smart Ring Settings \u2192 Firmware Update)<\/li>\n\n\n\n<li>Select another tracking mode(My Page \u2192 Tracking Mode)<\/li>\n\n\n\n<li>For G2 \/ Pro models: Re-enable automatic measurement mode, or perform Sensor Calibration (My Page \u2192 Smart Ring Settings \u2192 Sensor Calibration).<\/li>\n\n\n\n<li>If data is not recorded for more than a day, reset the ring and reconnect. (My Page \u2192 Smart Ring Settings \u2192 Factory Reset)<\/li>\n<\/ul>\n\n\n\n<p>If the issue continues, please reach out to us for further help.<\/p>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Q. The reading doesn\u2019t match how I actually feel.<\/h2>\n\n\n\n<p>Measurement accuracy can vary based on how the ring is worn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>If the ring is too loose,<\/strong> the sensor may not maintain proper skin contact, resulting in inaccurate readings.<\/li>\n\n\n\n<li>If it\u2019s too tight, it may restrict blood flow and interfere with measurement.<\/li>\n\n\n\n<li>Make sure the \u201cb\u201d mark faces your palm \u2014 if worn incorrectly, the sensor may not function properly.<\/li>\n<\/ul>\n\n\n\n<p>For the most accurate heart rate readings, it&#8217;s best to measure when you&#8217;re in a relaxed, stable state, like when you&#8217;re sitting or still.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Q. [Measure Now] isn\u2019t working. If manual heart rate measurement fails, please try the following steps: If the issue continues, please reach out to us for further help. Q. [Tracking Mode] isn\u2019t working. If there is no record while wearing the ring, or if it records when not wearing it, please follow these steps. If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":863,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1094","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.0","language":"en","enabled_languages":["ko","ja","en"],"languages":{"ko":{"title":true,"content":true,"excerpt":false},"ja":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/1094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/comments?post=1094"}],"version-history":[{"count":21,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/1094\/revisions"}],"predecessor-version":[{"id":3643,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/1094\/revisions\/3643"}],"up":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/863"}],"wp:attachment":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/media?parent=1094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}