{"id":1807,"date":"2025-10-16T17:15:48","date_gmt":"2025-10-16T08:15:48","guid":{"rendered":"https:\/\/onboarding.bring.im\/?page_id=1807"},"modified":"2026-09-10T11:40:43","modified_gmt":"2026-09-10T02:40:43","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/onboarding.bring.im\/en\/help-center\/warranty-policy\/","title":{"rendered":"Return &amp; Warranty Policy"},"content":{"rendered":"\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--30);margin-right:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--30);margin-left:var(--wp--preset--spacing--40);font-size:2rem\">Return &amp; Warranty Policy<\/h1>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-1\" style=\"margin-right:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);font-size:1.3rem\">Exchange &amp; Refund (within 30 days of receipt)<\/h2>\n\n\n\n<ul style=\"margin-right:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\" class=\"wp-block-list\">\n<li>Request period: Requests must be submitted within 30 days of product receipt.<\/li>\n\n\n\n<li>Unopened items: Exchanges and refunds for change of mind are available within 30 days for unopened items only (return shipping at the customer&#8217;s expense).<\/li>\n\n\n\n<li>Initial defects and incorrect shipments: For functional defects or incorrect items identified within 30 days of receipt, we offer a full refund or a free replacement with a new unit.<\/li>\n\n\n\n<li>Not eligible for exchange or refund:\n<ul class=\"wp-block-list\">\n<li>Products that have been opened and are no longer in resalable condition (e.g., change of mind after opening or incorrect size). Please use the ring size kit before purchase to ensure an accurate fit.<\/li>\n\n\n\n<li>Damage or malfunction resulting from user negligence or mishandling<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--40)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-2\" style=\"margin-right:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);font-size:1.3rem\">Warranty &amp; Repair (1-year warranty)<\/h2>\n\n\n\n<ul style=\"margin-right:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\" class=\"wp-block-list\">\n<li>Warranty period: One year from the date of product receipt.<\/li>\n\n\n\n<li>Coverage: For performance or functional defects that occur under normal use, the product may be exchanged for a refurbished unit of the same model, size, and color.<\/li>\n\n\n\n<li>Not covered:\n<ul class=\"wp-block-list\">\n<li>Refund requests made more than 30 days after receipt<\/li>\n\n\n\n<li>Scratches, scuffs, or minor cosmetic damage that occur during normal use<\/li>\n\n\n\n<li>Natural performance degradation of consumable parts, and malfunctions caused by user negligence<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--40)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-3\" style=\"margin-right:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);font-size:1.3rem\">A\/S Requests &amp; Shipping<\/h2>\n\n\n\n<ul style=\"margin-right:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\" class=\"wp-block-list\">\n<li>How to request: Contact b.ring Customer Service with proof of purchase (e.g., receipt, order confirmation).<\/li>\n\n\n\n<li>Shipping costs: We cover shipping for exchanges due to product defects. For user negligence or requests outside warranty coverage, round-trip shipping costs will be charged to the customer.<\/li>\n\n\n\n<li>Additional shipping fees may apply to remote or island areas.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--40)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Warranty Policy Exchange &amp; Refund (within 30 days of receipt) Warranty &amp; Repair (1-year warranty) A\/S Requests &amp; Shipping<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1361,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"blank","meta":{"footnotes":""},"class_list":["post-1807","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.0","language":"en","enabled_languages":["ko","ja","en"],"languages":{"ko":{"title":true,"content":true,"excerpt":false},"ja":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/1807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/comments?post=1807"}],"version-history":[{"count":39,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/1807\/revisions"}],"predecessor-version":[{"id":7899,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/1807\/revisions\/7899"}],"up":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/1361"}],"wp:attachment":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/media?parent=1807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}