{"id":7420,"date":"2026-08-28T13:17:55","date_gmt":"2026-08-28T04:17:55","guid":{"rendered":"https:\/\/onboarding.bring.im\/?page_id=7420"},"modified":"2026-09-09T16:59:26","modified_gmt":"2026-09-09T07:59:26","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/onboarding.bring.im\/en\/welcome-to-brace-r1\/band-manual\/warranty-policy\/","title":{"rendered":"Return &amp; Warranty Policy"},"content":{"rendered":"\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--30);margin-right:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--30);margin-left:var(--wp--preset--spacing--40);font-size:2rem\">Return &amp; Warranty Policy<\/h1>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-1\" style=\"margin-right:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);font-size:1.3rem\">Exchange &amp; Refund (within 30 days of receipt)<\/h2>\n\n\n\n<ul style=\"margin-right:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\" class=\"wp-block-list\">\n<li>Request period: Requests must be submitted within 30 days of product receipt.<\/li>\n\n\n\n<li>Unopened items: Exchanges and refunds for change of mind are available within 30 days for unopened items only (return shipping at the customer&#8217;s expense).<\/li>\n\n\n\n<li>Initial defects and incorrect shipments: For functional defects or incorrect items identified within 30 days of receipt, we offer a full refund or a free replacement with a new unit.<\/li>\n\n\n\n<li>Not eligible for exchange or refund:\n<ul class=\"wp-block-list\">\n<li>Products that have been opened and are no longer in resalable condition (e.g., change of mind after opening) <\/li>\n\n\n\n<li>Damage or malfunction resulting from user negligence or mishandling<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--40)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-2\" style=\"margin-right:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);font-size:1.3rem\">Warranty &amp; Repair (1-year warranty)<\/h2>\n\n\n\n<ul style=\"margin-right:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\" class=\"wp-block-list\">\n<li>Warranty period: One year from the date of product receipt.<\/li>\n\n\n\n<li>Coverage: For performance or functional defects that occur under normal use, the product may be exchanged for a refurbished unit of the same model and color.<\/li>\n\n\n\n<li>Not covered:\n<ul class=\"wp-block-list\">\n<li>Refund requests made more than 30 days after receipt<\/li>\n\n\n\n<li>Scratches, scuffs, or minor cosmetic damage that occur during normal use<\/li>\n\n\n\n<li>Natural performance degradation of consumable parts such as the strap, and malfunctions caused by user negligence<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--40)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-3\" style=\"margin-right:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);font-size:1.3rem\">A\/S Requests &amp; Shipping<\/h2>\n\n\n\n<ul style=\"margin-right:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\" class=\"wp-block-list\">\n<li>How to request: Contact b.ring Customer Service with proof of purchase (e.g., receipt, order confirmation).<\/li>\n\n\n\n<li>Shipping costs: We cover shipping for exchanges due to product defects. For user negligence or requests outside warranty coverage, round-trip shipping costs will be charged to the customer.<\/li>\n\n\n\n<li>Additional shipping fees may apply to remote or island areas.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--40)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Warranty Policy Exchange &amp; Refund (within 30 days of receipt) Warranty &amp; Repair (1-year warranty) A\/S Requests &amp; Shipping<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7375,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"blank","meta":{"footnotes":""},"class_list":["post-7420","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.0","language":"en","enabled_languages":["ko","ja","en"],"languages":{"ko":{"title":true,"content":true,"excerpt":false},"ja":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/7420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/comments?post=7420"}],"version-history":[{"count":21,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/7420\/revisions"}],"predecessor-version":[{"id":7885,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/7420\/revisions\/7885"}],"up":[{"embeddable":true,"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/pages\/7375"}],"wp:attachment":[{"href":"https:\/\/onboarding.bring.im\/en\/wp-json\/wp\/v2\/media?parent=7420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}