FAQ

The product, packaging, or cable appears to be damaged.

Last Updated: 2026-06-01

Please check as follows first. 1. Take photos that show the condition. 2. Photograph the outer packaging, product box, the device itself, and the cable separately. 3. If the cable’s coating is peeling or the contacts are damaged, stop using it for now. 4. If paint peeling or surface damage is progressing quickly, include photos…