Please check the following. 1. Check whether you use email login or social login. 2. Note the time and frequency of the logouts. 3. Restart the app and log in again. 4. Also check whether it happened right after server maintenance. If you’re repeatedly logged out, please contact customer support.
Please check the following. 1. Use a standard email address. 2. Plus Message (+Message) cannot be used as an account email. 3. The password is your b.ring account password, not your email account password. 4. Reinstall the app and log in again. If you still can’t log in, please contact customer support.
Please try the following. 1. Update the app to the latest version. 2. Restart the app. 3. Capture how the screen looks. 4. Also organize the screen where the problem occurs and the button path. For UI-related symptoms, contacting us with screen captures speeds up the review.
Please check as follows. 1. Don’t edit only the calories—check carbohydrates, protein, and fat as well. 2. If the values change again after saving, try entering them as whole numbers. 3. If you can’t take a photo, try loading one from your gallery. 4. Capturing the screen and the entered values will help when you…
Please try the following. 1. Try again after a little while. 2. If you can’t take a photo, try loading one from your gallery. 3. Check your network status. 4. Check the camera and photo access permissions.
Please check as follows. 1. Compare the source data—sleep, heart rate, blood oxygen, etc.—with the AI report. 2. If the source data is normal but only the AI report differs, capture that screen. 3. Include both the daily source graphs and the AI report.
Please try the following. 1. Check your login status. 2. Log out and log back in. 3. Finish syncing your data first, then reopen it. 4. Update the app to the latest version. 5. Capturing the screen state will help when you contact us.
Please proceed in the following order. 1. Charge the battery sufficiently before proceeding. 2. Keep the ring and smartphone close together while doing this. 3. Don’t close the app during the update. 4. Don’t move to another screen during the update. 5. Sync once, then try again. In some cases it may already be the…
Please check the following. 1. First check whether the feature is provided in your current app version. 2. Update the app to the latest version. 3. Capture the screen where the problem occurs. 4. Also note which menu it freezes at and which button triggers the problem. If you send us the feature screen along…