Please check in the following order. 1. Check whether the green LED turns on during measurement. 2. Check whether data other than heart rate—steps, sleep, blood oxygen—is coming in. 3. Switch the automatic measurement mode, then back to the one you want. 4. Shift the wearing position slightly so it fits more snugly. 5. Keep…
Please check the following. 1. Check that exercise mode isn’t left turned on. 2. Note which exercise the problem occurred with. e.g., stopped after running, swimming record not saved, etc. 3. Sync once after exercising, then use it again. 4. Update the app to the latest version.
Please check the following. 1. Please use the product as reference data for health management. 2. It’s difficult to interpret it the same way as a medical device. 3. Recheck the wearing direction and how snugly it fits. 4. Also check the app connection status and automatic measurement settings.
Please check the following. 1. On some models, the app connection status can affect automatic blood oxygen recording. 2. Don’t force-close the app. 3. Check Bluetooth, location, background execution, and battery optimization settings. 4. Avoid being too far from your smartphone while using it. 5. Check whether the red LED turns on during manual measurement….
Please check the following. 1. Skin temperature may not exactly match a regular thermometer reading. 2. Keep the app and firmware up to date. 3. Turn the relevant measurement item OFF and then ON again. 4. Check whether other measurements also look abnormal. 5. Also check whether battery drain is unusually fast.
Please check the following first. 1. Check whether your model supports the temperature or skin temperature feature. 2. Check whether that menu exists on the app screen. 3. Update the app to the latest version. 4. Check whether other data such as heart rate and blood oxygen are also missing.
Please check the following. 1. Roughly compare it with a heart rate you measure by hand. 2. Recheck the wearing direction, position, and snugness. 3. Wipe the sensor area with a dry cloth and put it back on. 4. If there are also sleep recording issues, check those together.
Please check the following. 1. Check whether the LED turns on during measurement (Heart rate: green, Blood oxygen: red) 2. Recheck the wearing direction and how snugly it fits. 3. Reconnect Bluetooth. 4. Reinstall the app and try again. 5. Also check whether automatic measurement data is coming in.
Please check in the following order. 1. Check whether other data such as heart rate and blood oxygen are also missing. 2. Check the automatic measurement mode. 3. Reinstall the app, or reset the ring and reconnect. 4. Run **Data Restore** in the app. 5. Keep the app and firmware up to date.
Please check the following. 1. Wear it with the b logo facing your palm. 2. Check that the ring isn’t loose or slipping toward the knuckle. 3. Check that the automatic measurement mode isn’t set too low. 4. Looking at your smartphone in bed for a long time or lying still before sleep can affect…
Please check the following. 1. First check whether your model has the **Sensor Calibration** feature. 2. If it does, run it and then use the device for about another day. 3. Switch the automatic measurement mode and switch it back. 4. Keep the app and firmware up to date.
Please check the following. 1. Make sure your smartphone’s **date/time/time zone** is set to automatic. 2. Run **Data Restore** or re-sync in the app. 3. Check whether the battery was sufficiently charged. 4. Also check whether you had taken off the ring or it was charging during that time. 5. Wait about another day and…
Please check the following. 1. Smartphones and the ring use different measurement methods, so some difference is normal. 2. When comparing, use the **same time period and same activity level** as your basis. 3. If there’s a **Sensor Calibration** menu, run it first. 4. Recheck the wearing direction and how snugly it fits. 5. On…
Please check in the following order. 1. Check both the home screen and the activity detail screen. The home screen updates relatively quickly, while the detail screen may display data only after it has been synced and aggregated. 2. If your model has a **Sensor Calibration** menu, run it. 3. Recheck the wearing direction and…