FAQ

Charging proceeds but is too slow, or stops at specific points (75%, 80%, 99%, etc.).

Last Updated: 2026-06-08

b.ring has overheating/overcharging protection systems for battery life and safety. If charging efficiency drops or it stops at a specific point, please check the following. 1. Use of low-power chargers is recommended: If you use a high-output fast charger (PD/QC charger) or a multi-port charger, the smart ring’s safety circuit may activate, cutting off current…

Even when placed on the charging dock, it doesn’t charge at all.

Last Updated: 2026-06-08

If charging doesn’t progress, check the physical contact condition and how it’s seated on the charging dock. 1. Check the dock play and reposition (normal design spec): The b.ring charging dock has a small amount of structural play so users can easily insert and remove the ring. After placing the ring on the dock, gently…

The battery drains much faster than usual.

Last Updated: 2026-06-08

If your b.ring battery seems to be draining unusually fast, please try the following step-by-step optimization process. 1. Check the initial battery optimization period: When you first buy the product or right after a firmware update, the ring learns and stabilizes its model of your biometric data, which can temporarily increase power consumption. Wear it…