FAQ

The smart ring isn’t being found or can’t be connected at all.

Last Updated: 2026-06-08

When the device isn’t recognized, you’ll need to reset the smartphone’s Bluetooth cache and the device’s power state. 1. Remove from the smartphone’s native Bluetooth list (most important): If b.ring is paired directly in your smartphone’s [Settings] > [Bluetooth] paired-devices list, the app won’t be able to find it. If you see b.ring in that…

The connection (sync) between the smartphone and ring keeps dropping.

Last Updated: 2026-06-08

Bluetooth Low Energy (BLE) devices may have background communication temporarily restricted by the battery management policies of mobile operating systems (Google Android / Apple iOS). 1. Allow background app permission (required) 2. Android: In smartphone [Settings] > [Apps] > [b.ring] > [Battery], change the setting to “Unrestricted.” 3. iOS: In smartphone [Settings] > [b.ring], enable…

Syncing keeps stopping or failing partway through.

Last Updated: 2026-06-08

Sync interruptions are usually caused by communication distance or process limits on your smartphone. 1. Keep the app on screen: While syncing, don’t send the app to the background (don’t go to the home screen) or navigate to other menus—please wait until it completes. 2. Keep the screen on: If your smartphone screen turns off…

Bluetooth sync (connection) doesn’t work at all.

Last Updated: 2026-06-08

If your device won’t connect, please try the following steps in order. 1. Check the smartphone’s native Bluetooth settings (most important) 2. If b.ring is already paired directly in your smartphone’s [Settings] > [Bluetooth] device list, the app won’t be able to find it. 3. If it’s already registered there, tap [Unpair] or [Forget This…