When the device isn’t recognized, you’ll need to reset the smartphone’s Bluetooth cache and the device’s power state. 1. Remove from the smartphone’s native Bluetooth list (most important): If b.ring is paired directly in your smartphone’s [Settings] > [Bluetooth] paired-devices list, the app won’t be able to find it. If you see b.ring in that…
Bluetooth Low Energy (BLE) devices may have background communication temporarily restricted by the battery management policies of mobile operating systems (Google Android / Apple iOS). 1. Allow background app permission (required) 2. Android: In smartphone [Settings] > [Apps] > [b.ring] > [Battery], change the setting to “Unrestricted.” 3. iOS: In smartphone [Settings] > [b.ring], enable…
Sync interruptions are usually caused by communication distance or process limits on your smartphone. 1. Keep the app on screen: While syncing, don’t send the app to the background (don’t go to the home screen) or navigate to other menus—please wait until it completes. 2. Keep the screen on: If your smartphone screen turns off…
If your device won’t connect, please try the following steps in order. 1. Check the smartphone’s native Bluetooth settings (most important) 2. If b.ring is already paired directly in your smartphone’s [Settings] > [Bluetooth] device list, the app won’t be able to find it. 3. If it’s already registered there, tap [Unpair] or [Forget This…